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Return on Investment In Information Technology: A Guide for Managers

Abstract

Acknowledgments

Executive Summary

Chapter One: ROI and the Need for Smart IT Investment Decisions

Chapter Two: Methods of ROI Analysis for IT

Appendix A. Case 1: Reducing the Cost of Web Site Development and Maintenance

Appendix B. Case 2: ROI for Data Integration in Health and Human Services

Appendix C. Case 3: Social ROI

Appendix D. Additional Resources
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Abstract
Return on Investment book cover
Return on Investment In Information Technology: A Guide for Managers
August 2004 >Download PDF
Anthony M. Cresswell
New information technology (IT) systems are serious, and potentially risky, investments for government agencies and nonprofit organizations. This guide is designed to help public sector managers better understand how a return on investment (ROI) analysis can take some of that risk out of their next IT investment.