APPENDIX C: Data Collection Tools
Workshop Facilitation Plan
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Assessing Mobile Technologies in Child Protective Services
ACS – Manhattan & Staten Island
8/27/07 & 8/28/07
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Borough
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Address
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Location
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Time
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Participants
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Manhattan |
150 William St. |
Conference Rm. 8A-1 |
9:30am – 12:30pm |
About 14-16 CPS caseworkers |
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Manhattan |
150 William St. |
Conference Rm. 8A-1 |
1:30pm – 4:30pm |
About 14- 16 CPS caseworkers |
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Staten Island |
350 St. Marks Place |
3rd Fl Conference Rm. |
9:30am – 11:00 am |
About 9-10 CPS Caseworkers |
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Staten Island |
350 St. Marks Place |
3rd Fl Conference Rm. |
11:30 am – 1:00 noon |
About 9- 10 CPS caseworkers |
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Staten Island |
350 St. Marks Place |
3rd Fl Conference Rm. |
2:00 pm – 3:30 pm |
About 9- 10 CPS caseworkers |
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Facilitation Plan
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Time
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Questions
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5 min |
Introduction/ Hello.
Who we are, Who is CTG, What is the assessment about, what we hope to learn |
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20 min |
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20 min |
Location – Based Use
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Where do you keep your laptop throughout the day?- Explore why on each response.
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What locations did you find were best for getting work done?
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Where did you think you would be able to use your laptop that you didn’t or tried to and it didn’t work?
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What prevented you from using your laptop? (technology, environment, connectivity)
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35 min |
Documentation and Productivity
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What did the laptop enable you to do that you were not able to do before?
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How did having a laptop make doing your work different? Better? Worse?
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What work functions did you do the most while using the laptop? Why those functions?
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How do you think using laptops in the field make you more efficient at documentation? Or if it doesn’t – why not?
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Did having a laptop computer allow you to catch up on your work? (i.e. progress notes, closing cases, etc.) How so?
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Were able to spend more time in the field doing visits since working with the laptop?
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15 min |
Break
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20 min |
Job Stress and Satisfaction
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How does using a laptop affect your level of job stress? Is the same, different than before?
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What made it more stressful – what made it less stressful?
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Has satisfaction in doing your job changed since having the laptop?
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Do you feel that having the laptop has given you increased flexibility in the way you do your job?
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Have there been any barriers to using a laptop to do your work?
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25 min |
Reaching Full Potential
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Are there any other technical tools that you feel would make your work easier (i.e. digital camera, dictation device)?
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What will make using laptops better, more productive, easier?
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Can you imagine circumstances under which having a laptop would be more useful (i.e. having a car, long commute)?
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What impediments do you see to using this technology to its fullest potential? Prompts- policies, work practices, technologies, regulations, work style, capabilities, environment
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15 min |
General Impressions
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Would you recommend a laptop to your co-workers? Why or why not?
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If laptops were to be deployed to all CPS workers, would you change anything about their deployment (i.e. more or less training)?
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Were there any technical issues that made it hard to use the laptop for your daily work (i.e. connectivity, hardware problems, number of log-ons)?
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Were there any security risks that you noticed that you think should be addressed?
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10 min |
What else should we know that we didn’t ask?
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5 min |
Wrap – up
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